We know that your privacy is really important to you, and therefore it is important to us. We will be careful in working with any personal data that you give us, and will follow all applicable laws. Any information we ask for is necessary to be able to offer you an insurance policy and to service your policy going forward. Pinnacle-Sa (Pty) Ltd will not disclose your personal information to any third party except if it is required to do so in the ordinary course of business, or where required by law. We will tell you what information we store for you if you request this from us.
Unless with your explicit consent, Pinnacle-Sa (Pty) Ltd will not sell your phone number or other contact details to third parties for their marketing purposes. However, we may contact you ourselves to market new products, or inform you of possible changes you can make to your existing products. You will always have the option of unsubscribing, in which case we will no longer contact you unless it is for servicing your existing product.
Pinnacle-Sa (Pty) Ltd will collect and work with personal information in order to manage your policy and communicate with you. Doing this allows us to service you better, and create products that suit your needs. We will get your consent before sharing with third parties, except where:
• We are asked (and required to by law) to share it.
• It is in the public interest to share it (for example to prevent a crime).
• We remove any reference to your identity from the data and use it for statistical or reporting purposes.
Information that we collect may be stored and processed outside of South Africa, but only in countries with the same level of data protection as is required in South Africa.
Pinnacle-Sa (Pty) Ltd may contact you to ask questions about our service or our products. We’ll always tell you what we’ll do with any information you provide, and you’ll have the option of opting out of future surveys.
When you browse Pinnacle-Sa (Pty) Ltd’s website, servers will collect information about the device you are browsing from, so that we can analyse the use of our website.
Pinnacle-Sa (Pty) Ltd is committed to providing secure online services to visitors to the website. All connections to our website are automatically routed to our secure site, so that all personal information including banking details, name and addresses are encrypted as it is transmitted over the internet. All our information is encrypted by default, and protected by firewalls. Access to personal information is limited to an absolute minimum, only by authorised personnel of Pinnacle-Sa (Pty) Ltd. Despite these measures, Pinnacle-Sa (Pty) Ltd cannot warrant that your information will be 100% secure, but will do its best to do so.
We may require the use of a personal password when using our website or mobile app. It is your responsibility to keep your password safe, and not to share it with anyone. Pinnacle-Sa (Pty) Ltd will not be liable for any losses that arise as a result of someone using your password to access our systems.
Cookies allow us to recognise you when you visit our site. The information gathered in a cookie is not personal. You may choose not to allow your browser to accept cookies, which may prevent us from pre-populating some of your details when you revisit our site.